Last Updated: December, 2025

Refund & Returns

At E.B.J Express Innovation Int’l, we want you to be completely satisfied with every purchase. If something isn’t right, we’re here to help. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is damaged, defective, or not as described.

  • The item is unused, in its original packaging, and in the same condition you received it.

  • The request is made within 7 days of receiving the item (Nigeria & Liberia) or within 14 days for international orders (U.S.A, Canada, and others).

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective on arrival:

  • Earbuds, headphones, and other audio accessories

  • Earrings and certain jewelry items

  • Screen protectors

  • Discounted, clearance, or promo items

  • Gift cards

3. Return Process

To start a return:

  1. Contact us at info@ebjinnovation.com or WhatsApp +231881954124 / +17788311129.

  2. Provide your order number, photos/video of the item, and a description of the issue.

  3. Our support team will confirm eligibility and provide the return address and instructions.

Important:
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

4. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • If your bank or payment provider causes delays, we are not responsible for additional processing time.

  • Shipping fees originally paid (if any) are non-refundable, except for wrong or defective items.

5. Exchanges

We allow exchanges for:

  • Wrong item received

  • Defective or damaged items

  • Wrong product variation (color, size, model)

If the requested replacement is out of stock, we will offer store credit or a full refund.

6. Order Cancellations

  • Orders can be cancelled within 2 hours of placing them if they have not yet been processed or shipped.

  • Once an order has been shipped, cancellation is no longer possible.

Refund for cancelled orders will be processed within 3–7 business days.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Report it within 48 hours of delivery.

  • Submit photos/videos of the issue.

  • We will send a replacement at no extra cost or provide a refund.

8. Lost or Delayed Packages

We will assist in contacting the courier, but we are not responsible for delays caused by logistics companies, customs clearance, or force majeure events.

If a package is confirmed lost by the courier, you will receive a replacement or refund.

9. Contact Information

For refunds, returns, or exchanges please contact us.